Shipping policy

Shipping Information

There may be additional shipping fees to anywhere outside of the lower 48 states. In these instances, you may be contacted by one of our Customer Services Representatives to verify any changes in shipping costs. Due to the current climate longer lead times are expected and no shipping dates are guaranteed. Backordered or out of stock items are shipped based on order date, earliest orders are fulfilled first. 

Weekends or holidays are NOT considered "business days".

Wheel Every Weekend utilizes third party fulfillment on some orders, this is where we use a manufacturer or other supplier to ship products directly to the end customer, this regularly results in customers receiving their orders quicker than waiting on a future stock order to arrive at our main warehouse.

Once an order has shipped Wheel Every Weekend does not have the ability to do any of the following: change a delivery address, hold a shipment to be picked up at a local hub or access point, have a shipment delivered on a different day/time or authorize release of packages (remove a required signature). Most of these requests will need to be directed to the shipping carrier by the receiving customer.

Wheel Every Weekend utilizes USPS, FedEx, UPS, OnTrac, and other regional shipping carriers. Please be sure to use a delivery address that can receive shipments from any/all of the carriers. Wheel Every Weekend reserves the right to use any combination of carriers and does not guarantee the use of a specific carrier to deliver shipments. Wheel Every Weekend also reserves the right to combine multiple orders shipping to the same address into fewer shipments as well as the right to split orders into multiple shipments. Wheel Every Weekend reserves the right to require customers sign for delivery on certain orders.

Oversized, Large Items, Truck Freight

The online checkout system is not always able to accurately calculate the shipping for larger items, such as full suspension lift kits, oversized bumpers, tire carriers, storage racks, and more. There may be instances where one of our Customer Service Representatives will contact you after your order has been placed in order to verify any changes in the shipping costs. If a customer is unable to provide a commercial address with loading dock or forklift on site for truck freight (LTL) shipments, additional charges may be required.

Lost, Missing, Damaged Shipments

If you receive a damaged item, the wrong item, or the wrong quantity, please contact us immediately by email at wheeleveryweekend@gmail.com. All claims must be made within 2 calendar days of order delivery. Please include photos of the packaging as well as pictures of the damaged part(s). Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided to the carrier. After 2 calendar days Wheel Every Weekend assumes no responsibility for claims made after this time period.

Should a package be completely lost or undelivered, it is the customer’s responsibility to report the loss to Wheel Every Weekend so that the problem may be addressed in a timely manner. Lost packages must be reported within 15 days of the original ship date of the package.

Apartments, Mail Centers, Freight Forwarders

If you provide an apartment, mail center, or freight forwarder as your delivery address, this is at your own risk. Wheel Every Weekend will not be liable for loss or theft.